How is the transition of work facilitated and how is a new work process designed?

In the transition phase several activities are transferred from your company to your service provider. These activities are among others: services, knowledge and / or people. What resources are relocated is depended on the scope of your outsourcing activities.

In the procurement phase the contract is established and the requirements of your services are formulated. In the transition the activities and processes are transferred from your company to your provider. Bache consultants, analysts and projectmanagers assist you in the transfer of activities and make sure that this goes according plan. Bache redesigns the processes and activities adequately in order to establish a good collaboration and a good fulfilment of the project.

In the transition of activities there are several issues that need to be addressed and there will be internally various changes. In case of near or offshoring, you will work with new external colleagues with a diverse cultural background. How do you work together and how do you redesign your processes? Through change management and cross-cultural management the new situation is introduced within your organisation. But even if you outsource to a Dutch provider, there are several items that require your attention. Just to mention the employee council, and the “Law on Transition of the Enterprise”.

The transfer of knowledge is divided in several aspects among which are processes and skills. The question arises in outsourcing projects, how do you transfer knowledge in a structured way? And how do you maintain or retain knowledge? Your provider now effectuates activities that were done internally before. How do you make sure that knowledge re-transfers to your organisation?

In the transition process a lot of changes will occur and Bache assists you in this process with the following tools: 

• Change management
• Cross-cultural management
• Design of new processes
• Knowledge management
• Project management
• Quality management